Reception teams manage ringing phones, routine questions and the needs of patients at the front desk, while many patients expect to book and find information online at a time that suits them.
In this recorded session, Dan Stinton and Dr April Armstrong explore how online booking, digital check-in, patient messaging and connected phone systems can change the day-to-day experience for patients and practice teams. They discuss what these tools can help with, what practices need to consider when introducing them, and where the benefits may be seen.
For practice owners, practice managers and GPs considering changes to the patient journey.
Presenters: Dan Stinton, CEO, Healthengine, and Dr April Armstrong, CEO and Founder, Business for Doctors.
Watch the recording below.
Healthengine member offer
Healthengine is a Business for Doctors endorsed partner. BFD members who are new to Healthengine can access special member rates on selected solutions. Visit the BFD Special Offers page to view the current offer and find out how to sign up. Terms and conditions apply.
