Business for Doctors Pty Ltd and BFD Education Pty Ltd
We Respect Your Privacy
Business for Doctors Pty Ltd and BFD Education Pty Ltd (together, we, us and our) respect your privacy and are committed to protecting the personal information of our customers, members, event attendees, website visitors and users of our services.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with Business for Doctors Pty Ltd, BFD Education Pty Ltd, our website, membership platform, events, digital products, communications and related services.
We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) and equivalent privacy laws.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, email address, phone number, billing details, account information, event registration details, membership details, technical information, or other information that can reasonably identify you.
You may contact us at [email protected] or in writing at Level 35 Tower One, 100 Barangaroo Ave, Sydney NSW 2000 for further information about this Privacy Policy.
What Personal Information We Collect
We may collect and store personal information that you provide to us directly, submit through our website, provide through our membership platform, or share with us through other channels.
This may include:
your name, email address, phone number, physical address and other contact details;
account, login, profile or membership information if you register for access to our website, BFD Education, courses, resources, events, forums, communities or other member services;
information you submit through website forms, contact forms, surveys, event registrations, webinar registrations, support requests or customer service communications;
payment and billing information, including billing name, billing address, transaction details, membership subscription status and payment history;
information relating to event bookings, ticket purchases, course enrolments, resource access, member preferences, certificates, attendance records or participation in our programs;
communications you send to us, including emails, enquiries, feedback, testimonials, support messages or other correspondence;
marketing preferences, including whether you have opted in or opted out of receiving certain communications;
technical data such as IP address, device type, browser type, operating system, pages viewed, referring pages, time spent on the website, cookies and similar analytics information; and
social media or Meta-related data you choose to share with us, including where you interact with us through Facebook, Instagram, Meta advertising, Meta lead forms, social login or other Meta services.
How We Collect Your Personal Information
We collect personal information in a variety of ways, including:
when you visit or use our website;
when you create an account or register as a member;
when you enrol in courses, access resources, purchase tickets, subscribe to a membership, register for events, webinars or workshops, or use our online services;
when you make a payment or manage a paid membership or subscription;
when you complete a website form, contact form, survey, order form, event registration form or support request;
when you communicate with us by email, phone, social media, online chat, in person or through our website;
when you interact with our advertising, social media pages, Meta lead forms, Facebook or Instagram accounts, or other third-party platforms;
when you connect to or log in to our services through third-party platforms such as Facebook, Instagram or other social media services; and
from third-party service partners, suppliers, payment processors, event platforms, email marketing platforms, analytics platforms or other business systems, where permitted by law and consistent with this Privacy Policy.
We collect, use, store and disclose personal information for the purposes described in this Privacy Policy and as otherwise permitted or required by law. Where required by law, we will obtain your consent before collecting, using or disclosing your personal information.
How We Use Your Personal Information
We may use your personal information to:
provide, operate, manage and improve our website, membership platform, education services, events, courses, webinars, workshops, resources, products and services;
create, manage and administer your account, membership, subscription, course access or event registration;
process payments, invoices, receipts, refunds, subscriptions, renewals and transaction records;
provide customer support, respond to enquiries, manage complaints and communicate with you about your account, membership, purchases, events or services;
send administrative messages, including confirmations, reminders, service updates, security alerts, membership notices and changes to our terms, policies or services;
send newsletters, marketing communications, promotional offers, event information, education updates or other communications where you have consented or where otherwise permitted by law;
measure engagement with our website, communications, events, courses and services, and carry out analytics, reporting, research, product development and service improvement;
personalise website content, member resources and communications based on your interactions with our services, where this is reasonably necessary for service delivery or otherwise permitted by law;
manage competitions, promotions, surveys, testimonials, feedback and community engagement;
monitor website performance, protect our systems, prevent fraud, maintain security and troubleshoot technical issues; and
comply with legal obligations, resolve disputes, enforce our terms and conditions, protect our rights and meet regulatory or reporting requirements.
We do not use your personal information for direct marketing where you have opted out, except to the extent needed to send service-related or transactional communications.
Where we use cookies, pixels, tags or similar technologies for analytics, advertising or remarketing, we do so in accordance with this Privacy Policy and applicable law. You can manage certain tracking preferences through your browser settings or by using available opt-out tools.
If you choose not to provide certain personal information, we may not be able to provide some services, process your membership, complete a transaction, provide access to member-only content, respond to your enquiry, or allow full access to our website.
Membership Accounts and Website Access
Our website may include membership-based features, account access, online education resources, downloadable content, community areas, courses, event resources or other restricted-access services.
If you create an account or become a member, we may collect and use personal information to:
create and manage your member account;
provide access to member-only content, education materials, resources, recordings, downloads, communities or services;
track membership status, subscription level, access permissions, course progress, event attendance or resource usage;
send account-related notices, renewal reminders, access updates, service notifications and support communications; and
protect the security and integrity of member accounts and restricted-access content.
You are responsible for keeping your account login details secure. Please contact us promptly if you believe your account has been accessed without authorisation.
Payments, Subscriptions, Stripe and Eventbrite
We may use third-party payment processors and platforms, including Stripe and Eventbrite, to securely process payments for memberships, subscriptions, tickets, courses, events, products or services.
When you make a payment through our website, Stripe, Eventbrite or another third-party platform, your payment details may be collected and processed directly by that payment provider or platform. We do not store full credit card numbers or complete payment card details on our systems.
We may collect and retain limited payment-related information, such as your name, email address, billing address, transaction amount, invoice details, subscription status, ticket purchase details, payment status, payment history, renewal dates, refund records and the last four digits or expiry details of a payment card where provided by our payment processor or ticketing platform.
Payment information is used to:
process transactions, subscriptions, renewals, ticket purchases, refunds and invoices;
manage membership access, event registrations and payment status;
maintain business, tax and accounting records; and
detect, prevent and respond to fraud, chargebacks, unauthorised transactions or payment disputes.
Your payment information is handled by the relevant payment provider or platform in accordance with its own privacy policy and security standards.
Cookies, Analytics and Tracking Technologies
We may use cookies, pixels, tags, analytics tools and similar technologies to:
support website functionality and security;
remember user preferences;
understand how users interact with our website, communications and services;
measure the performance of our content, campaigns and promotions; and
improve our website, services and user experience.
These technologies may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, referral source and interactions with our website or communications.
We may use third-party services such as Google Analytics, Meta Pixel, email marketing platforms and advertising platforms to help us understand website use, measure campaign performance and deliver relevant communications or advertising where permitted by law.
You may be able to manage cookies through your browser settings. If you disable cookies, some website features may not function properly.
We do not use cookies or similar technologies to collect more information than is reasonably necessary for these purposes, and we do not sell your personal information.
Meta, Facebook, Instagram and Third-Party Data
We may use Meta products and services, including Facebook, Instagram, Meta Pixel, Meta advertising tools, Meta lead forms, social media integrations, Facebook Login or similar features.
When you interact with us through Facebook, Instagram or other Meta services, or choose to connect your Facebook or Instagram account, we may receive information as permitted by your settings and Meta’s platform permissions. This may include your public profile information, name, email address, social media interactions, lead form responses, advertising engagement, page interactions or other information you choose to provide.
We may use Meta-related data to:
provide requested functionality, such as login, lead forms, event enquiries, social features or website integrations;
respond to your enquiries, registrations, requests or communications;
improve your user experience and personalise content;
measure and improve advertising campaigns and website performance;
deliver relevant marketing, advertising or retargeting where permitted by law; and
comply with Meta’s Platform Terms, Developer Policies and applicable laws.
We do not sell, rent or share Meta-related data with third parties except as necessary to operate our services, provide requested functionality, support our business systems, comply with legal obligations, or as otherwise described in this Privacy Policy.
Meta Data Deletion Requests
You may request deletion of your Facebook, Instagram or other Meta-related data at any time.
To request deletion, please email [email protected] with the subject line “Meta Data Deletion Request” and include:
your full name;
the email address linked to your Business for Doctors account, membership, enquiry or Meta interaction;
a short note confirming that you would like your Meta-related data deleted; and
any relevant details that may help us identify the data, such as the form submitted, event enquiry, account login or approximate date of interaction.
Once we receive your request, we will verify your identity where required and delete the relevant Meta-related data from our records, unless we are required or permitted to retain certain information by law, for security, fraud prevention, dispute resolution, compliance, accounting, or legitimate business record-keeping purposes.
We will confirm once your deletion request has been processed.
You may also contact us at [email protected] if you would like instructions on how to disconnect your Facebook or Instagram account from our services, where applicable.
Customer Relationship Management, Internal Systems and Business Tools
We may use third-party business systems and software tools to manage customer, member, event, marketing, education and operational information.
These may include customer relationship management platforms such as HubSpot, project and workflow management tools such as Asana, automation and integration platforms such as Make, database and application platforms such as Tadabase, Softr and Airtable, and internal record-keeping and productivity tools such as documents, spreadsheets and other cloud-based business systems.
We may use these tools to manage enquiries, customer records, memberships, event administration, communications, workflows, reporting, internal notes, service delivery, support and related business operations.
We take reasonable steps to limit access to personal information stored in these systems to authorised personnel and service providers who require that access for legitimate business purposes.
Marketing Communications
We may send you marketing communications about Business for Doctors Pty Ltd, BFD Education Pty Ltd, memberships, events, webinars, workshops, courses, resources, offers or other services that may be of interest to you, where you have consented or where otherwise permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting [email protected].
Even if you opt out of marketing communications, we may still send you service-related or transactional communications, such as payment receipts, membership notices, event confirmations, account updates, legal notices or important service information.
Disclosure of Your Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, administer memberships, process transactions, deliver events or comply with legal obligations.
This may include disclosure to:
website hosting, cloud storage and technology service providers;
customer relationship management, sales, email marketing and communications platforms, including HubSpot;
payment processors, including Stripe;
event registration, ticketing and related service providers, including Eventbrite;
analytics, tracking and advertising providers, including Google Analytics and Meta tools;
database, portal, workflow, automation, integration and application platform providers, including Make, Tadabase, Softr and Airtable;
internal administration, document management and business productivity tools used to manage records, communications and service delivery;
IT, security, administration and support providers;
professional advisers, including accountants, lawyers and consultants; and
presenters, facilitators, contractors or service partners where reasonably necessary to deliver a program, event or member service.
We only disclose personal information to third parties to the extent reasonably required for the relevant purpose.
We take reasonable steps to require third parties handling personal information on our behalf to maintain appropriate privacy, confidentiality and security protections.
We may also disclose personal information:
where required or authorised by law, regulation, court order, subpoena, government agency or law enforcement request;
to protect our rights, property, safety, members, customers, users or others;
to investigate fraud, security issues, unlawful activity or breaches of our terms; and
in connection with a business restructure, merger, acquisition, sale, transfer or change of control, subject to lawful transfer of data.
International Data Transfers
Your personal information may be stored or processed in Australia and in other countries where our service providers or their infrastructure are located. This may include the United States and other jurisdictions in which providers such as cloud, analytics, payment, event, communications, automation or customer management platforms operate.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the information is handled in a manner consistent with applicable privacy obligations. These steps may include contractual protections, vendor due diligence, access controls and review of provider security practices.
By using our website or services, or by providing personal information to us, you acknowledge that your personal information may be transferred to and stored in countries outside Australia. Those countries may not have privacy laws that are equivalent to Australian privacy laws, and you may not have the same rights or remedies in those jurisdictions.
If you would like more information about our use of overseas service providers, you may contact us at [email protected].
GDPR Rights for EU and UK Users
If you are located in the European Union or the United Kingdom, you may have rights under the GDPR or equivalent privacy laws, including the right to:
access the personal data we hold about you;
request correction of inaccurate personal data;
request deletion of your personal data;
restrict or object to certain processing;
request data portability;
withdraw consent where processing is based on consent; and
lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact [email protected]. We may require verification of your identity before fulfilling your request.
Security
We take reasonable physical, electronic, technical and organisational steps to safeguard personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure systems, password protection, payment processor security measures, staff access limitations, secure storage practices and monitoring of website and system security.
However, no method of transmission over the internet or electronic storage is completely secure. You use our website and services at your own risk.
Access, Correction and Deletion
You may request access to the personal information we hold about you, or request that we correct, update or delete your personal information, by emailing [email protected].
We may require verification of your identity before responding to your request.
We will take reasonable steps to respond to access, correction or deletion requests within a reasonable time. In some circumstances, we may be required or permitted to retain certain information for legal, accounting, security, fraud prevention, dispute resolution, compliance or legitimate business record-keeping purposes.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, manage memberships, process transactions, comply with legal obligations, resolve disputes, maintain business records, enforce agreements and protect our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
Complaints
If you have a privacy complaint or concern, please contact us at [email protected].
We will review your complaint and aim to respond within a reasonable time. We will take reasonable steps to resolve complaints in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy laws.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal obligations, platform requirements, payment systems or website functionality.
Updates will be posted on this page. Continued use of our website, membership platform or services after updates are posted indicates acceptance of the updated Privacy Policy.
Last updated: Thursday 25 June 2026
