Frequently Asked Questions
Common questions about Virgin Airlines.
Can I book overseas travel using the bfd discounts?
BFD exclusive pricing applies to eligible domestic routes and Queenstown only. International flights (including partner airlines) are available at standard fares.
I have compared flight prices and the BFD price is higher than the general Virgin website, what should I do?
Please screenshot both the prices so that we can forward this onto the virgin team and allow this to be investigated. The fares booked through the Virgin BFD panel should always be a promo fare or the public special fares, whichever is cheapest.
Can we use the Virgin booking tile on the Business for Doctors website for leisure travel?
Yes, you can use the Virgin booking tile across both business and leisure travel.
Can I use my Velocity Points to pay for my ticket with the Virgin BFD special?
Yes – you can use your velocity points on economy bookings. Book through the tile and log in to your Velocity account on the page to have your points recognised as part of your booking.
How do I book a flight with Virgin Australia through the BFD discount panel?
Visit the main offer page here for details on how to book a flight via the Virgin Discount Panel.
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